Privacy Policy

Jim's Trophies and Screen Printing values its customers and respects their privacy. We do not and will not ever sell, rent or share the information you provide to us online to third parties.

We collect customer information in an effort to improve your shopping experience. We pledge to keep your information confidential! We use your information to process your order. We will also send you e-mail to confirm your order, and we may need to contact you via phone, postal mail or e-mail if we have other questions regarding your order.

Password protected: Your password creates another level of security for your personal information. Your password is your secret code into your account.

Site protected: Also, our entire site is protected behind an advanced firewall which prevents unauthorized persons from accessing your information.

Jimstrophies.com may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.

Credit Card Security

Protecting the safety of your credit card information is important to us.

We use 128-bit Secure Socket Layers (SSL) encryption technology to protect the security of your credit card information as it is transmitted to us. Your ordering data (name, address, credit card, etc.) is all encrypted during the ordering process and transmission -- using our secure server to provide the highest level of security possible. In addition, once received, your credit card data is stored on a server that can not be accessed from the Internet.

Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.

Cookies

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information other than your name in your cookie. Your name is stored for personalization purposes.

We use cookies in order to improve your shopping experience. When you visit jimstrophies.com, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.

Return Policy

At Jim's Trophies and Screen Printing, we are committed to your satisfaction.

• If your item has not been lasered or engraved to your specification, you may return or exchange it. You can bring your return to our store or call us at 419-423-4548 to arrange a free pick-up.
• Within 14 days of shipment, any item that is defective can be completely refunded or exchanged for merchandise of equal value. You can bring your return to our store or call us at 419-423-4548 to arrange a free pick-up.

Ordering By Mail or Phone

If you would prefer to make your purchase via telephone, just give us a call at 1-419-423-8548. We will be available to take your call from 9 am to 5pm Eastern, Monday through Friday. If you would like to submit your order via mail, send it to:

Contact Information

Shipping Policy

Shipping within the Continental U.S. only Does not include Hawaii, Puerto Rico, Alaska, APO's /FPO's or anywhere outside of the United States of America.

Shipping Charges

Shipping cost is calculated in the following manner after receipt of your order at our facility.

If your order is:

Under $50 - $8 for shipping

Under $100 - $12 for shipping

Under $150 - $16 for shipping

Under $200 - $20 for shipping

Under $250 - $24 for shipping

$250 and up - FREE Shipping

Rush Orders

Please contact us via email at customerservice@jimstrophies.com or phone 419-423-8548.

Sales Tax

Sales tax will be calculated upon receipt of order. A tax of 6.75% will be added to each order. The sales tax is applied before the shipping fee. Therefore, it is not applicable to shipping costs.

Warranty

We guarantee your satisfaction. If you are not satisfied with your order simply notify us within five business days. If your product is damaged, or you are not fully satisfied with the quality, or if the product is not delivered to you as specifically ordered, simply notify us and we will correct the problem.

Disclaimer

Jim's Trophies and Screen printing is not be held responsible for items damaged during shipping. Jim's Trophies and Screen printing will not be responsible for misspellings at the fault of the customer.